Section 1.0: General Policy
At Dinesync, we strive to ensure our restaurant partners in India and globally are fully satisfied with our POS and HRMS platform. However, since Dinesync provides Software-as-a-Service (SaaS), we maintain a strict NO-REFUND policy. All payments made are final.
Section 2.0: Subscription Cancellation
You may cancel your Dinesync subscription at any time. Cancellation will take effect at the end of the current billing cycle. You will continue to have access to the platform until the end of the paid period. We do not provide prorated refunds or credits for any mid-cycle cancellations.
Section 3.0: Absolute No-Refund Policy
All subscription fees, plan upgrades, onboarding costs, hardware fees, and integration charges paid to Dinesync are strictly 100% non-refundable and non-transferable under any circumstances, including but not limited to early terminations, client disputes, or service disruptions.
Section 4.0: Exceptions (Billing Errors)
The only exception to our strict no-refund policy is in the event of a technical billing error on our end, such as a double payment or erroneous overcharge. If you believe you have been charged incorrectly due to a system error, we will review the issue and respond accordingly.
Section 5.0: Process for Reporting Billing Errors
To report a billing error (like a double payment), please contact our billing department at hi@dinesyncs.com with your account details and proof of the erroneous charge. Such issues will be reviewed on a case-by-case basis, and we will issue a refund or credit if the error is verified.
Section 6.0: Modifications to Pricing and Policy
Dinesync reserves the right to modify its pricing and this refund policy at its sole discretion. Any changes to pricing will be communicated to active subscribers with at least 30 days' advance notice before the next billing cycle.